Plantronics Inc

After 2 years, people started having a difficult time hearing me while using the headset. Similarly, the automatic handset lifter worked great at first, but after 2 years the lifter began to lose power. Note, it is not battery operated. It wired into the base of the headset. So, I know that it wasn't for lack of electrical power. The lifter itself seemed to weak to lift up the handset, so that every once in a while, if I used it to answer a call, it would give out and hang up on the caller. That was my biggest frustration with this product.

Strengths: They have the most selection and seem to be the industry leader. They have innovated products that make being on the phone for hours or making multiple phone calls easier.

Needs to improve: The devices work great at first. However, the headset and automated handset lifter I have did not last very long. I don't know if all their products are this way, but the product I have was not a quality product.

we use plantronics's wireless headset in model CS50 in all of our pharmacies. each phone has their own wireless headset that our employees use and gives them great mobility even while on the phone. our staff is constantly on the phone and with these headsets, they are able to walk around the pharmacy, do other duties while being on the phone. the headsets are very durable, and if you allow them to charge overnight, they will last the entire day. our staff is on these headsets almost 8hrs/day and if charged overnight, they will last. our staff loves them and we will continue to order these headsets for our company.

Strengths: great wireless headset

Needs to improve: none