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bayarea_engineer
R & D / Engineering , Medical Device
04/30/2014
The experience with EC Plating was great starting from getting information about the different services they provide, getting a quote, and picking up the parts. All the parts were wrapped in paper and handle with care to minimize the damage on the way back.
Strengths: Quick turn around, drop off parts Friday morning and pick up Tuesday Morning. Helpful and knowledgeable staff that help me understand the differences between soft and hard anodizing and the amount on material it would add to the OD and ID of parts
Needs to improve: One of my smaller pieces was lost in their acid bath
We contract out our surface finishing to third party vendors due to our limited capacity and custom order flow. We contracted EC Metal plating for a prototype and were extremely impressed with the results. Customer service always kept us updated and informed throughout the process. Their expert staff offered suggestions on how we could achieve the same results while saving a few dollars. Order was easily placed, accurate quotes and realistic lead times. Quality work product and team.
Strengths: product quality, quick turnaround time, reliability, customer service
Needs to improve: none
