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Fremont, CA
Everett, WA
Mountain View, CA
Greenville, SC
25 Community Reviews 4.24/5 Overall Rating
Have used On time Delivery service a couple times shipping engine blocks and transmission. Was not happy with the pricing and delivery times and have recently switched to couriers. My experience with them has been hit or miss. They do ensure that your shipments are delivered safely however they were a little bit expensive, weren't always on time with pick ups, and deliveries were a few days slower than others. Their tracking system is out of date and does not up date itself on the website. You have to call to get updates and that is time consuming and tedious. Overall they are okay. I wouldn't say that they are terrible but there are betters out there like Estes or even FedEx freight. I'd say they are better at shipping larger items that aren't across the country.
Strengths: freight shipping
Needs to improve: pricing
We use Ontrac courier service when we have documents, prototypes or samples that need to be delivered ASAP. They are great for local service when you need same day or next day deliveries. For the really really rush assignments we use Ontrac. We have not used their other services but we assume they are great too since the local service is flawless.
Strengths: Speedy courier service
Needs to improve: Prices are on the high side but they get the job done
We use OnTrac from time to time. If we need to send some of our medical pieces out as a sample they get it there fast and they don't tend to lose things
Strengths: Ontrac is a great company. If you want something shipped and dont want to use the big company's they are perfect for your needs. They don't cost a lot and they get your package there fast.
Needs to improve: nothing
We receive multiple shipments daily from a number of carriers, and OnTrac is one of the few that have yet to disappoint us. Their drivers handle all the packages with great care and are always very friendly and professional.
Strengths: OnTrac is very reliable. They deliver on time and we have yet to receive a damaged shipment.
Needs to improve: So far, there hasn't been any weaknesses that we've experienced with OnTrac.
Overall good expirience. Their bid came in lower than some of the other competitors.
Strengths: Ontrac has always been reliable in our experience. We've used to them to courier computer parts to our other campuses in town. They are always fast and have not lost any packages.
Needs to improve: None yet. We have only started using them the past 3 months,
I've only received packages from them, but never used them to ship anything. I haven't had any issues receiving packages from them, but I do wish they would be more descriptive about the location of the shipment.
Strengths: Shipping
Needs to improve: Tracking system
They've delivered orders from amazon and newegg. Several times my package was ripped open (delivered in bubble envelope). Not sure if it was ontrac or amazon though.
Strengths: International and domestic shipping
Needs to improve: Tracking system subpar compared to fedex and ups
I haven't used On Trac to ship but I received packages which they shipped. They are extremely fast and reliable. I have even received products the same day I ordered them. FedEx and UPS can't deliver that quickly.
Strengths: Overnight shopping on the west coast
Needs to improve: None
Antsfour
Supply Chain/Logistics , Consumer Electronics
05/22/2014
Ontrac provides on time delivery and great customer service. Drivers are always very friendly..
Strengths: We use OnTrac for our daily delivery. They provide our company with accurate quotes and estimated times to deliver our product.
Needs to improve: None at the time.
Our company has ordered there testing equipment for our medical devices.they tested good and worked good just how we expected but the testers made it more useful.
Strengths: Good testers customer service is good to
Needs to improve: None
DeeDee
Supply Chain/Logistics , Consumer Products
05/16/2014
We use OnTrac for our daily delivery products. they provide you with accurate quotes and estimated time to deliver your order. They have friendly driver.
Strengths: Least expensive, on time delivery and great customer service
Needs to improve: None
Ontrac provides local shipping that is why online stores are now using that service to provide a faster delivery when the products are available locally.
Strengths: local shipments, reliable
Needs to improve: Need a better online tracking system.
I've used Ontrac for local deliveries. They are very reliable and provide package tracking services. Our packages always get delivered on time and arrive undamaged. Good service
Strengths: Local deliveries, package tracking capabilities, reliable
Needs to improve: None
Ontrac provides fast and reliable local shipping. Newegg and Amazon use there services fro local deliveries. Packages arrive on time and in pretty good shape
Strengths: local shipments, fast and reliable
Needs to improve: None
Our laboratories use Ontrac to delivery our parts to the office. They are very reliable and provide package tracking. Fast service
Strengths: On time local shipping
Needs to improve: None
Our laboratories use Ontrac to delivery our parts to the office. They are very reliable and provide package tracking. Fast service
Strengths: On time local shipping
Needs to improve: None
They get the job done, but I’ve only used them for small packages (think bubble envelopes).
Strengths: Shipping
Needs to improve: None
mostly get packages from them when ordering from large general store vendors with fast shipping
Strengths: shipping
Needs to improve: none
what i like about OnTrac is that all the drivers / delivery guys are friendly.
Strengths: always on time. dpendable
Needs to improve: none
Their services are usually priced lower than FedEx or UPS
Strengths: Inexpensive Shipping
Needs to improve: None