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Apple - Apple IPad overall is of good quality and reliable


Customer Service , Medical Device
03/28/2014

Speed 4 / Price 3 / Quality 4

Agents and technicians use the Apple IPad on a daily basis in our company for communication and sending remote signals. Majority of the time the equipment is very reliable, but there are a few glitches when using remote functions.

Strengths: User friendly and durable.

Needs to improve: Communication is not always efficient.

Staples - Straples products overall are reliable and efficient


Customer Service , Medical Device
03/28/2014

Speed 4 / Price 4 / Quality 5

Our company uses Staples products on a daily basis in and out of the office. When organizing data in the office or sending out information to our customers.

Strengths: Products are of great quality and very efficient.

Needs to improve: Product availability could be better.

Elmer's Products, Inc. - Elmers is a quality product.


Customer Service , Medical Device
03/28/2014

Speed 5 / Price 5 / Quality 5

When sending out final notices to our customers, Elmers adhesive always keeps our envelopes sealed tight. There has never been a time where customer info was lost due to pore packaging when sealed with Elmers.

Strengths: Efficient in sealing our envelopes and keeping customer information secure.

Needs to improve: None

Dell Inc - Dell overall is a great system for a call center environment


Customer Service , Medical Device
03/28/2014

Speed 5 / Price 4 / Quality 5

I have had a good experience with Dell when using the monitors. Very user friendly and easy navigation.

Strengths: Reliable and durable equipment.

Needs to improve: Could use better accessories, ex: keyboard, mouse etc.

Avaya Inc - Avaya is a great communication system.


Customer Service , Medical Device
03/28/2014

Speed 5 / Price 5 / Quality 5

Exceptional service, never had any technical issues. I use Avaya on a daily basis when communicating with customers and have never experienced any technical issues. Always clear and of great quality.

Strengths: User friendly and reliable.

Needs to improve: None