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19 Community Reviews 4.16/5 Overall Rating
Chyeh
R & D / Engineering , Medical Device
02/27/2014
they have pretty good rates and makes it even better with corporate discounts. although i personally don't like avis very much as in the past they generally had mainly GM/chevy cars, which i just personally despise based on ergonomics that always seem to have a spot in the car that either impinges on my thigh or my ribs or my forearm or just something that makes driving their cars a horrendous experience...in addition to being just a crappy car....sorry, my rant is more of a reflection on GM than it is on avis.
avis as a rental agency isn't bad. they do everything a rental car agency does and better than others such as enterprise
Strengths: Good prices
Needs to improve: lots of crappy gm cars
I have used Avis exclusively for 2 years and have been mostly happy. There have been a few instances where the cars have been dirty and the service representatives have been very difficult to work with in some locations. Most times, I have been treated well. As much as I travel, it is amazing to me that they don't do more to keep me a customer.
Strengths: Very fast turnaround time at the airport, clean cars in the major centers, and usually can't beat the price and ease of creating a booking.
Needs to improve: Mostly cheap American cars, although, getting a good upgraded car can be easy and not too expensive. Small markets with high turnover the cars can smell like smoke and unclean.
i have used them twice and both times i was pleased.Great customer service and very helpful with the questions that i asked.The first time was speedy service from start to finish but the second time i called in first and i was on hold for up to around 15 minutes,but after someone got back to the line she was very apologetic so i was forgiving.Overall a good experience
Strengths: great prices, great service,good selection of cars
Needs to improve: sometimes they have you on hold for too long
Twice there has been no vehicle available when I arrive, causing much difficulty.
Strengths: None in my experience
Needs to improve: Difficult to navigate web site, reservation of vehicle does not guaranty a vehicle will be available
The Fearsome Falafel
Clinical , Medical Device
03/19/2014
Several of the cars I've gotten recently (mostly in the South) have had a very strong cigarette smell to them.
Strengths: Presence at all major airports, recognizable name, friendly counter representatives
Needs to improve: The rewards program is lacking, compared to National. I do not get any real benefit from renting from Avis (e.g. free rentals, airline miles, etc.) and I'm bummed that they are our preferred provider.
Our company uses Enterprise and Hertz for travel but every now and then they are booked or they don't have location branches to where we are flying. I've used Avis a couple times and have been generally pleased. Prices are expensive, customer service is really hit or miss.
Strengths: Good car selection, lots of locations
Needs to improve: Expensive rentals, expensive insurance. Customer service not friendly.
I frequently use Avis for business travel. Their rerates are higher than their competitors but they do have great customer service. Because I am a Preferred member, checking in and getting to my rental is a very fast process.
Strengths: Located at all major airports, good selection of cars, good customer service, very business friendly.
Needs to improve: More expensive than other rental agencies
Have used them for rental cars on business trips. Service is pretty good except one time they insisted on getting extra insurance and didn't want it. They kept pressuring me to get it to the point that I got upset.
Strengths: They have decent selection of cars
Needs to improve: Expensive
I use Avis when on travel and I cant get what I need from my preferred car rental company. Avis cars are nice for the most part and the prices are competitive. Good place to rent a car but they could improve the rewards program.
Strengths: Lots of locations
Needs to improve: rewards program
Drybu
R & D / Engineering , Medical Device
03/04/2014
I used them because of the rewards programs and they are at all the airports. The cars are always clean and they almost always give you the car you reserved unlike some other car rental places.
Strengths: Good prices and rewards program
Needs to improve: N/A
I have to use Avis as they are a preferred vendor at work. That said,they would still be my first choice if I had one. Always get great service in SLC.
Strengths: Reliable car rental service
Needs to improve: None
Nick
R & D / Engineering , Medical Device
03/16/2014
Avis vehicles are good vehicles when traveling. I have not had any issues with their vehicles. They are clean and reliable.
Strengths: Locations and convenience are there strengths. Prices are competitive.
Needs to improve: None
excellent customer service with great deals for our company. Really treated us the right way. very professional
Strengths: Great customer service and reliability. Also great prices which is always a plus
Needs to improve: N/A
Competitive prices but their online selection does not always match what they actually have available.
Strengths: Competitive prices.
Needs to improve: What you see on the site is not always what is available.
Customer Service has been good, always helped me when other car rentals did not have vehicles available.
Strengths: Quick when rental is needed
Needs to improve: Price is higher than other car rentals
middle of the road rental car agency for me. very neutral opinion
Strengths: standard rental agency almost everywhere
Needs to improve: none
good reliable rental car service. they have many locations to rent from
Strengths: customer service, many locations
Needs to improve: none
One of my top choices for my business travel.
Strengths: Comparable price, good customer service
Needs to improve: Limited locations
Great price, great service
Strengths: Great price, great service
Needs to improve: i can't think of any