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149 Community Reviews 4.48/5 Overall Rating
Staples offers printing services that are inexpensive, but their packaging was ineffective in protecting the product from damage during shipping. They replaced the product, but it seems like the error could've been easily avoided.
Strengths: Printing
Needs to improve: Shipment Method
i have been in staples a few times and so far the employees are nice and friendly and are very helpful
Strengths: if you need a quick printing paper, ink, pen etc etc this is the store to go to.
Needs to improve: were good once every five times I've used their copy and print services. But most of their employees should get more training in troubleshooting the printer especially their plotter (I use to get blueprints printed here instead of kinko's since they don't have a 24-hour turn around)
Our office used Staples for office supplies. Paper, pens, note pads, sticky notes etc etc. They pretty much sell everything. We bought most of our needs through Staples. But some items were expensive vs other competitors, usually obscure items. But for any day to day supplies, Staples is a good choice. They deliver on time and we usually don't have any problems.
Strengths: Large selection of office products at reasonable price
Needs to improve: some of their items were expensive but some were cheap
I deal with legal secretaries and they are very particular with the supplies that we provide for them and if I cannot find an item at staples, the staff "will" find me another location that has that item, definitely a high display that they want to keep my business and that they have done.
Strengths: Overall Customer Service and fast turn around
Needs to improve: understaffed with very few knowledgeable employees, there are a select few but they need 7-10 more of them
I deal with legal secretaries and they are very particular with the supplies that we provide for them and if I cannot find an item at staples, the staff "will" find me another location that has that item, definitely a high display that they want to keep my business and that they have done.
Strengths: Overall Customer Service and fast turn around
Needs to improve: understaffed with very few knowledgeable employees, there are a select few but they need 7-10 more of them
My experience with Staples has been good. I value their customer service and their wide product range.
Strengths: The strength of Staples is that they provide everything needed for last minute items needed for the office. We have a location walking distance from my company and I've occasionally made Staples runs to get something. They've always been very friendly and helpful when I'm looking for something in a rush.
Needs to improve: The weakness of Staples is that they don't do office deliveries for same day requests.
They have the best of supplies that you can rely on to help you do your job so much easier. Their customer service is helpful and friendly. Always ready to offer assistance in helping you get what you need.
Strengths: They have a wide selection of products for all your office supplies. We purchased a variety of supplies for our medical business such as pens, markers, paper, computers, ink etc. They always have what we need and their prices are pretty reasonable.
Needs to improve: None
techvhern81
R & D / Engineering , Medical Device
05/11/2014
I have been using staples for years as a secondary source for all of my office supplies such as; pens, printing paper, folders, etc. and they always have a wide selection to choose from. their prices are extremely fair as well. we have a corporate account with staples so orders are always easy to purchase and also quick as well.
Strengths: excellent vendor for all office supplies
fair pricing
wide selection
Needs to improve: some times their customer service isn't very good
I use Staples in a pinch when I don't have time to order supplies online. Staples has a great selection of office supplies and things always seem to be in stock. It is expensive though. On occasion I have found some products marked down or on sale, but things like printer ink and paper seem to be priced at a premium.
Strengths: Great variety with office and school supplies.
Needs to improve: Expensive.
my company orders the majority of our office supplies from printers, fax machines to paper, pens, post-its, etc. I do like that the stores as well as the online sites are easy to navigate, they have a large variety with different brands to choose from. however, they are not the cheapest option but we have continued our business with staples due to their customer service.
Strengths: organized, large variety, good customer service
Needs to improve: can be pricey
We needed to do a poster board for a seminar and the turnaround time is fast. The printing quality is good. The staff was knowledgeable
Strengths: The printing quality is good. We needed to do a poster board for a seminar and the turnaround time is fast.
Needs to improve: It can get really busy during office hours. Sometimes, I have to wait awhile before I get serviced. I'm wondering if there's a capability to upload the work online.
mlinked
Finance/Accounting , Financial Services
05/29/2014
Staples did our company's poster board for a seminar,they did excellent job in a very short time order, the turnaround time is quick and print quality is very good. They also do great job on our brochures, business cards, they always delivery on time,and brochures and cards are exactly we need.
Strengths: Staples is not only a office supply store,and the do poster board,brochures and business card and much more. Excellent customer service.
Needs to improve: none
They close earlier than other office supply stores like Walmart and Target. There was one time that I have to buy specific binder that I couldn't in Walmart and Target but possibly available in Staples. Unfortunately, I got there and they are already closing and does want to let me and another person in even after we beg.
Strengths: Easily located stores and great choices in office supplies.
Needs to improve: Price and limited hours.
Overall satisfactory, my needs are always met
Strengths: on time quality customer service. I deal legal secretaries and they are very particular about their supplies, if I cannot find an item at one store, the staff is really good about promptly following up and ensuring they find the item in another store. Definitely a high display that they want to keep my business.
Needs to improve: slightly understaffed during peak hours but that can always be tweaked.
Jerman13
Supply Chain/Logistics , Retail
05/24/2014
We use lots of papers at work for our printing documents, we stack reams of different types of papers(colors and sizes). Most of the time we run out of supply and Staples is big quick turn around for me. They are closer and convenient place to go. They have friendly staff to help you on personal and office needs.
Strengths: Wide selections,customer service,quality and convenient place.
Needs to improve: Definitely none.
EA
General Administrative , Medical Device
03/17/2014
Whether shopping for work or for personal items, I am always pleased with Staples.
Strengths: Wide variety of products, they have everything from the basics to unique hard to find items. Staples employees are very knowledgeable of their products and matching their clients needs. Staples' website is very user friendly and has a nice "Comparison" feature so you can compare products you are debating between. Their shipping time is phenomenal.
Needs to improve: Price, sometimes.
Great for business.....great buying experience.......great discounts for loyals........happy customers
Strengths: From different variety of office supplies, we have trusted Staples to provide us what we need in our office. Giving us wide range with brands and items to choose from. They even made custom printings like businesses cards. It even offers great discounts to their loyal customers. Sounds good right? It all makes a satisfied buying experience for the customers
Needs to improve: None
I buy most of my office products from Staples and Staples.com. They even have specialized accounting ledgers and notepads. They have very competitive prices and have many convenient locations. I also use their reprographics services for printing sales and marketing brochures and office stationary.
Strengths: All my office needs under one roof. Competitive prices and very convenient ordering process and delivery service. High quality reprographics services.
Needs to improve: None
I use staples for all of my office supplies and they have never failed to let me down whenever I come into the store. they have a wide selection and great pricing. their customer service is top of the line and they are always helpful and welcoming whenever you come into the store.
Strengths: very good pricing
great customer service
local
wide selection
Needs to improve: no weakness
We order from Staples on a weekly basis. We get all of our paper products, pens, pencils, white boards. markers...etc. We even stock our break room with coffee, sugar and creamer from Staples. They have great prices and they deliver.
Strengths: Staples sells all of the necessary office supplies including furniture and computer systems. They also have reproduction services and computer repair services as well.
Needs to improve: None