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Home Depot - Terrible Customer Service


R & D / Engineering , Retail
06/16/2014

Speed 1 / Price 2 / Quality 2

I was very disapointed with the service I received while at Home Depot. Customer service is terrible and I will be shopping at Lowe's from now on.

Strengths: Prices are ok

Needs to improve: Terrible customer service, I was there for 45 minutes and could not get 1 single employee to assist me.

Bi Optic Inc - Excellent Quality


R & D / Engineering , Retail
06/16/2014

Speed 5 / Price 5 / Quality 5

Anytime your making a purchase for analytical instruments you have to be very careful and make sure what you are buying has only exceptional quality. I can purchase from Bi Optic with the confidence that the product is going to be of exceptional quality.

Strengths: Very helpful staff, fast shipment, friendly and ready to assist you in any way they can, even if your on a budget they can help direct you on what to purchase.

Needs to improve: None

Wiha Tools - Quality Tools


R & D / Engineering , Retail
06/16/2014

Speed 5 / Price 5 / Quality 5

When it comes to tool (hand tools and power tools) this is our first stop. Quality is important when your working on big jobs and Wiha Tools care about the quality of their products.

Strengths: Fast shipments, quality tools and hardware, knowledgeable staff and affordable prices

Needs to improve: None

JIT Manufacturing Inc - Affordable


R & D / Engineering , Retail
06/16/2014

Speed 5 / Price 5 / Quality 5

When purchasing cables, this is our first stop. Customer service is excellent and the shipping times are fast.

Strengths: Great prices, quality parts, quick turnaround, wide selection and fast shipment

Needs to improve: None

MakerBot - Excellent Printers


R & D / Engineering , Retail
06/16/2014

Speed 5 / Price 5 / Quality 5

We've been using their 3D Printer and Scanners for a little while now and they are phenominal! We haven't had any issues with them at all.

Strengths: Excellent quality! Very dependable printers and scanners

Needs to improve: None

Tiger Vending - Always on Top of it


R & D / Engineering , Retail
06/16/2014

Speed 5 / Price 5 / Quality 5

What office is complete without a vending machine? NONE. But what's even better is having a vendor that stays on top of their product supply and make sure everyone is happy.

Strengths: Always keep products stocked up, always on time, friendly and professional customer service

Needs to improve: None

Intoximeters Inc - Great Shipping


R & D / Engineering , Retail
06/16/2014

Speed 5 / Price 5 / Quality 5

Customer service was exceptional. When ordering testers they were super helpful and very informative. They were shipped and received before the expected delivery date.

Strengths: Fast shipment, knowledgeable team, reliable products

Needs to improve: No weaknesses

Harrington Industrial Plastics - Educated Team


R & D / Engineering , Retail
06/16/2014

Speed 5 / Price 5 / Quality 5

Harrington Industrial has a very professional and helpful team, it is obvious that their team is very educated about their products and they will not stop until the customer is happy

Strengths: Highly educated customer service team, fast shipment, reliable products

Needs to improve: No problems

Druck Inc - Professional Staff


R & D / Engineering , Retail
06/16/2014

Speed 5 / Price 5 / Quality 5

Dealing with customer service and ordering over the phone can be very frustrating at times, however the customer service team at Druck made the process easy.

Strengths: Reliable products, quick turnaround, knowegable and professional customer service team

Needs to improve: None

Engineered Concepts - Great Company


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

If your looking for a custom fabrication shop than this is where you need to go. Their team is highly knowledgeable, they helped improve our efficiency in our assembly. I would highly recommend this company to anyone!

Strengths: Quick turnaround, highly knowledgeable staff, always helpful, good prices, quality parts

Needs to improve: No weaknesses

Schneider Electric - Professional Staff


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

When we need reliable switches, sensors or relays we know we can rely on D Square Company for all of our needs. They are a great company to work with and their staff is very professional and knowledgeable.

Strengths: Quick turnaround, fast shipment, quality parts, quality services, honest quotes.

Needs to improve: None

Technical Safety Services Inc - Quality is Number One


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

Technical Safety Services provides quality products for calibrating some of our medical equipment. It is clear after speaking to a couple different reps that Technical Safety Services is very knowledgeable, professional and efficient at what they do.

Strengths: Reliable products, efficient, fast shipments, quick turnaround, knowledgeable and friendly staff.

Needs to improve: None

Vita Needle - Reliability is Important


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

We know we can rely on VitaNeedle for their fasteners, valves, connectors, and connector pins. It's nice having a company you know you can count on.

Strengths: High quality, fast shipments, reliable products, fast turnaround, knowledgeable and professional customer service team.

Needs to improve: No issues

Lee Spring Co - Kind and Caring


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

After purchasing a large amount of springs, I don't think I'll be going anywhere else to order. Customer service was exceptional, they honestly care about you hanging up the phone and being knowledgeable in what you purchase.

Strengths: Great with handling large orders, shipment times are awesome, high quality springs, customer service was excellent

Needs to improve: None

Minnesota Rubber and Plastics - Very Helpful Customer Service


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

Being new to the field brings a lot of questions when you have to start being the one to make the orders, however Minnesota Rubber and Plastics made the transition really easy

Strengths: Great quality, affordable prices, great deals, amazing customer service and awesome shipment times

Needs to improve: None

Willy's Electronics - Happiness Matters


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

One thing that stuck out in my mind the most with Willy's is that they really seem to care about their customers happiness, the lady that I spoke to stayed on the phone with me until I was 100% happy.

Strengths: Exceptional service, fast turnaround, quality is awesome

Needs to improve: None

Western Fastener Co - Very Helpful Customer Service


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

I had been going back and forth on what I needed/wanted, however the customer service rep that I spoke to went over all of my options and we weighed out my options together, she was VERY helpful

Strengths: Very helpful customer service reps, fast delivery, great quality and even better prices

Needs to improve: None

San Diego Electronic Supply - Customer Service Needs a Little Help


R & D / Engineering , Retail
06/15/2014

Speed 4 / Price 5 / Quality 5

The quality and the prices are pretty great, the only issue I had was how long it took to speak with someone

Strengths: Prices and quality are fairly good

Needs to improve: Customer Service, seems like it takes a long time to speak with someone

Quanta Laboratories - Dependable


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

When you have to order supplies for a lab it entails alot of work, but when you have a company you know you can depend on it takes a lot of the pressure off, that is why I appreciate Quanta Laboratories so much!

Strengths: Fast and reliable service, prompt phone times, professional feedback and fast shipping times

Needs to improve: No problems

Accurate Circuit Engineering (ACE PCB) - Very Professional


R & D / Engineering , Retail
06/15/2014

Speed 5 / Price 5 / Quality 5

When I had a lot of questions about a specific product, I felt that the customer service rep that I spoke with went above and beyond and helped me figure out exactly what I needed to know.

Strengths: High quality products, fast shipment times, rarely have wait times to speak with reps which I love, nobody likes being on hold for long periods of time

Needs to improve: No problems