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143 Community Reviews 4.52/5 Overall Rating
I have frequently sent packages or have had packages sent to me through UPS. Every time the package comes incredibly, generally before schedule even. They have great service and are excellent at sending packages. When we at my gym facilities order large such as treadmills or other athletic equipment, we always get items shipped through UPS for the speed and quality of shipping.
Strengths: -Fast Shipping
-Customer Service
-Price
-Never Break Packages
Needs to improve: None
EA
General Administrative , Medical Device
03/18/2014
I have had a solid experience with UPS. Everything about the company is reliable, from generating a shipping label, to the package pick-up, to tracking, and final delivery. UPS takes the stress out of shipping packages. Their UPS Mail Innovations is an especially great service if you are mailing a high-volume of items. Perfect during the holidays!!
Strengths: Reliable. Consistent. Easy to use website. Friendly Customer Support.
Needs to improve: Not always the most competitive price.
For some reason my packages always get lost, but they always replace items
Strengths: God customer service
Needs to improve: always loose my packages
I will always use UPS, they can pick up anywhere, send anywhere and now my company has actually chosen them as our preferred shipping company.
Strengths: -very punctual
-great customer service
-dependable
-friendly
Needs to improve: The only thing I would suggest is to inform each delivery employee to place packages in a more orthodox location. I've found my packages in weird places before around my house even though they had no special comments.
Sis0826
General Administrative , Medical Device
06/03/2014
We offer UPS shipping as a resource to our employees and there have been many occasions where the delivery driver will inform me that he has additional packages for our office that he can not locate, causing him to make multiple deliveries. When we do receive the packages, often times the boxes are damaged.
Strengths: Inexpensive Shipping Rates
Needs to improve: Missing Packages Mishandling Packages Delayed Shipping
As said in strengths, generally very reliable and convenient.
Strengths: Very reliable in terms of expected delivery times. Easy to track status.
Needs to improve: Customer support was not helpful on the phone. One time they handed off my shipment to USPS and then lost track of it from there. It is understandable they cannot track into another company's system, but I never expected them to hand off in the first place.
Overall UPS is OK. I have used them with multiple companies for shipping products to customers and external employees. The products generally arrive on time.
Strengths: Customer Service, on-time delivery, Large Volume
Needs to improve: Can be a struggle to get UPS to cover damages that occur as a result of shipping or that may have occurred from their fork lift operator.
We always use UPS for deliveries made off of Amazon and eBay. Shipping is always cheap and quick. They handle all packages with care. Whenever we order things we always use UPS. They're very reliable.
Strengths: . We've had no problems with UPS. They handle all packages carefully and they always deliver quickly. Shipping is always cheap with them as well.
Needs to improve: They have no weaknesses.
hightech
Finance/Accounting , Medical Device
03/18/2014
UPS is one of two of our "go-to" shippers for our products for domestic and international customers. With a long-time business relationship with UPS, our company counts on UPS to deliver our products to the end user on time as stated.
Strengths: Easy to use online tracking system.
Easy to use label printing system.
One of the reliable leaders in worldwide shipping.
Needs to improve: None
Jerman13
Supply Chain/Logistics , Retail
05/21/2014
I often drop off some package to this store when i miss the cut off time for our daily pick up. this store is very convenient and helpful to me and most of all for the company to keep the promise date to our customers. They got great and friendly staff and reliable services.
Strengths: Customer staff and reliable service.
Needs to improve: None.
We use UPS for most of our shipping needs. They are very reasonably priced, reliable and we have experienced very minimal shipping damage. They pick up at our facility twice a day and addtionally, there are UPS stores very close by where we can drop off packages as well.
Strengths: Excellent customer service, convenience, and reliable.
Needs to improve: Can not think of any
I use UPS for shipping and receiving. It's a relatively smooth process with accurate tracking.
Strengths: Fast, reliable, customer service
Needs to improve: Packages pretty much on their own once they reach the door (often no attempt to deliver directly to receiver). A few times I've had to track down my packages at the distribution facility because of "undeliverable address" for whatever reason.
I've seen the UPS trucks roaming around the cities well past 8 PM, so they're working hard to get your packages to you. I do wish that they would notate if packages require a signature for delivery or not, so I can plan accordingly.
Strengths: They offer delivery late into the evening
Needs to improve: Price
I have sent many documents for work purposes overnight through ups and their service is spectacular as always. they have safe packaging that's keeps all of your important documents very safe and ship them quickly with care. they have never let me down.
Strengths: great service
good price range
fast shipment over night shipments
good customer service
Needs to improve: long lines
DeeDee
Supply Chain/Logistics , Retail
05/14/2014
We use UPS service provided by customer for shipping international and domestic.I drop off some packages to this store when I miss the cut off time and the customer service is able to help me. They are reliable but the charges are reasonable comparing to DHL,and FEDEX
Strengths: fast delivery and customer service.
Needs to improve: they are not least expensive
They come around the same time each day, which allows me to be sure I am in store to accept packages. I have never had a package arrive late, but rather early by a day, which is updated online.
Strengths: On time, sometimes early.
Arrive around the same time each day at commercial business.
Courteous
Needs to improve: None
They are one of the shipping company's we use for delivery of our medical devices to our patients. We have never had any issues with UPS all our shipments arrive at their destination on time and with no damage.
Strengths: They are a proven company that can handle any shipping demands you may need.
Needs to improve: No complaints
Our business uses UPS for or regular shipments (not the rush overnights) and never have issues with the deliveries making it to the destination or being damaged. The local UPS locations are also very helpful as opposed to the UPS.
Strengths: Convenient location and services, costs, online tracking
Needs to improve: Can be slow for economy ground shipments
Our company use UPS for shipping and it's very convenience as we schedule the pickup online and the UPS truck will come on the expected time window to pickup the shipment. It's also easy tracking the shipment online and know the estimate arrival time.
Strengths: On time services and easy tracking the shipments online
Needs to improve: none
I have used UPS to ship and receive for over 15 years working in retail. I've also used UPS for personal shipping. I trust that my packages will arrive on time and in good condition with a friendly smile.
Strengths: Fast and accurate service. Always friendly and they have dog treats!
Needs to improve: Nothing. UPS is great!